Allison Travels

Privacy Policy for Allison Travels Pvt Ltd

Effective Date: November 1, 2024

Allison Travels Pvt Ltd ("Allison Travels," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.allisontravels.net, or any successor website), use our services, or otherwise interact with us. By using our services, you consent to the data practices described in this policy. This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Information We Collect

We collect various types of information to provide and improve our services, to personalize your experience, and for other legitimate business purposes. This information includes:

1.1. Personal Information: This is information that can be used to identify you, directly or indirectly, and includes:

Contact Information: Name, postal address, email address, phone number, and other contact details.
Identification Information: Passport details, visa information, nationality, date of birth, gender, and other government-issued identification details.
Travel Preferences: Information about your travel plans, interests, accommodation preferences, dietary requirements, and special assistance needs.
Booking Information: Details of your bookings, including flight itineraries, hotel reservations, transportation arrangements, tour bookings, and related service information.
Payment Information: Credit card details, bank account information, and other payment-related details necessary for processing transactions.
Communication Data: Records of your communications with us, including emails, phone calls, chat logs, and feedback.
Marketing Preferences: Information about your preferences for receiving marketing communications from us.

1.2. Sensitive Personal Data or Information: This includes certain categories of personal information that are considered more sensitive under Indian law:

Financial Information: Bank account details, credit card or debit card details, or other payment instrument details.
Physical, Physiological, and Mental Health Condition: Information provided by you or your healthcare provider related to health conditions relevant to your travel, including allergies, disabilities, or medical needs.
Sexual Orientation.
Medical Records and History.
Biometric Information.
Any detail relating to the above clauses as provided to body corporate for providing service.
Any of the information received under above clauses by body corporate for processing, stored or processed under lawful contract or otherwise.
Password.

1.3. Technical and Usage Information: This includes information about your interactions with our website and services:

Device Information: Information about the device you use to access our website, including IP address, browser type, operating system, device identifiers, and mobile network information.
Log Data: Information about your use of our website, including pages visited, links clicked, search queries, and time spent on pages.
Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing behavior and preferences. You can manage your cookie preferences through your browser settings.
Location Data: With your consent, we may collect precise location data from your mobile device.

2. How We Collect Information

We collect information in various ways:

Directly from You: When you make a booking, register an account, contact us, subscribe to our newsletters, participate in surveys or promotions, or provide feedback.
Automatically: When you use our website, we automatically collect certain technical and usage information through cookies and similar technologies.
From Third Parties: We may receive information about you from our business partners, such as airlines, hotels, payment processors, and marketing partners.

3. How We Use Your Information

We use the collected information for various purposes, including:

Providing and Managing Services: To process your bookings, manage your travel arrangements, provide customer support, and fulfill your requests.
Personalization: To personalize your experience on our website and tailor our services to your preferences.
Communication: To communicate with you about your bookings, updates, promotions, and other relevant information.
Marketing: To send you promotional emails and newsletters about our services and offers, where permitted by applicable law and in accordance with your marketing preferences. You have the right to opt-out of marketing communications at any time.
Improving Our Services: To analyze usage patterns, conduct research, and improve the functionality and content of our website and services.
Security and Fraud Prevention: To detect, prevent, and address fraud, security breaches, and other illegal activities. This includes verifying your identity and protecting against unauthorized transactions.
Legal Compliance: To comply with applicable laws, regulations, legal processes, and law enforcement requests.
Analytics and Insights: To generate aggregated and anonymized data for statistical and analytical purposes.
Business Operations: For internal administrative purposes, such as record-keeping, data analysis, and audits.
Customer Relationship Management: To manage our relationship with you, including tracking your preferences and history with us.

We will use your information as necessary for our legitimate business interests, to perform our contractual obligations to you, to comply with our legal obligations, and where you have given your consent.

We may share your information with the following categories of recipients:

Third-Party Service Providers: We share information with third-party service providers who assist us in providing our services, such as airlines, hotels, transportation companies, visa processing agencies, payment processors, IT service providers, and marketing agencies. We have contracts with these providers that require them to protect your information.
Business Partners: We may share information with our business partners for joint marketing efforts or to offer integrated services.
Legal Authorities: We may disclose your information to government authorities, law enforcement agencies, courts, or other regulatory bodies when required by law or legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others. This includes responding to subpoenas, court orders, or other legal requests.
Affiliates and Subsidiaries: We may share information with our affiliates and subsidiaries for internal business purposes.
Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transfer, your information may be transferred to the acquiring entity.
With Your Consent: We may share your information with third parties with your explicit consent.

We will not sell your personal information to third parties for their marketing purposes without your explicit consent.

5. International Data Transfers

As a global travel agency, we may transfer your personal information to countries outside of India where our service providers or partners are located. These countries may have different data protection laws than India. When we transfer your information internationally, we will take reasonable steps to ensure that your information is treated securely and in accordance with this Privacy Policy and applicable Indian laws. This may include using contractual clauses or other appropriate safeguards.

6. Security of Your Information

We implement reasonable security practices and procedures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

Encryption: Using encryption technologies to protect sensitive data during transmission and storage.
Access Controls: Limiting access to personal information to authorized personnel only.
Secure Storage: Storing personal information on secure servers with appropriate physical and technical security measures.
Regular Security Assessments: Conducting regular security assessments and audits to ensure the effectiveness of our security measures.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

To provide you with the services you have requested.
To comply with our legal and regulatory obligations.
To resolve disputes and enforce our agreements.
For other legitimate business purposes.

The retention period may vary depending on the type of information and the purposes for which it is used. Once the retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention policies and applicable laws.

8. Your Rights

Under applicable Indian law, you may have certain rights regarding your personal information, including:

Right to Access: You have the right to request access to the personal information we hold about you.
Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal information under certain circumstances.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
Right to Grievance Redressal: You have the right to file a complaint with us regarding the processing of your personal information. Please see the "Contact Us" section below.

To exercise your rights, please contact us using the details provided in the "Contact Us" section below. We may require you to verify your identity before processing your request.

9. Cookies and Similar Technologies

We use cookies, web beacons, and other tracking technologies to collect information about your browsing behavior and preferences. Cookies are small text files that are placed on your device when you visit a website. We use cookies for various purposes, including:

Essential Cookies: These cookies are necessary for the website to function properly.
Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often.
Functionality Cookies: These cookies allow the website to remember your preferences, such as your language or region.
Advertising Cookies: These cookies are used to deliver advertisements that are relevant to your interests.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, please note that blocking or deleting certain cookies may affect the functionality of our website.

10. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Allison Travels. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

12. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated Privacy Policy on our website and update the effective date. We encourage you to review this Privacy Policy periodically for any changes. Significant changes will be notified to you through our website or other means. Your continued use of our services after the posting of changes constitutes your acceptance of the updated Privacy Policy.

13. Grievance Officer

In accordance with the Information Technology Act, 2000, and the rules made thereunder, we have designated a Grievance Officer to address any concerns or complaints regarding the processing of your personal information. If you have any grievances, you can contact our Grievance Officer at:

Name: Anila Jose
Email: anila@allisontravels.net
Address: Poriyath House - First Floor, Junior Janatha Road, 682019, Kochi, Kerala, India
Phone: +91 73565 84566

We will aim to acknowledge your complaint within a reasonable time and resolve it as quickly as possible.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Allison Travels Pvt Ltd Poriyath House - First Floor, Junior Janatha Road, 682019, Kochi, Kerala, India

Email: travel-desk@allisontravels.net

Phone: +91 73565 84566