ALLISONTRAVELS

Terms of Service for Allison Travels Pvt Ltd


Effective Date: November 1, 2024

Welcome to Allison Travels Pvt Ltd ("Allison Travels," "we," "us," or "our"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Allison Travels Pvt Ltd, a company incorporated under the laws of India and having its registered office in Kochi, Kerala. By accessing our website (www.allisontravels.net, or any successor website), using our services, making a booking, or otherwise engaging with Allison Travels, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you are prohibited from using our services.

1. Scope of Services

Allison Travels provides comprehensive travel-related services, including but not limited to:

  • Domestic and International Travel Packages: Curated and customized travel itineraries.
  • Flight Bookings: Facilitation of airline ticket reservations for domestic and international flights.
  • Hotel Reservations: Arrangement of accommodation bookings with various hotels and lodging providers.
  • Transportation Arrangements: Organizing ground transportation, including airport transfers, car rentals, and other transport services.
  • Visa Assistance and Documentation: Guidance and support in the visa application process, including document preparation and submission assistance (note: we do not guarantee visa issuance).
  • Travel Consulting and Itinerary Planning: Providing expert advice and creating personalized travel plans based on customer preferences.
  • Travel Insurance Facilitation: Offering assistance in obtaining travel insurance policies from reputable providers (the terms of the insurance policy are governed by the insurance provider).
  • Other Ancillary Travel Services: As may be offered from time to time.

2. Booking Terms and Conditions

2.1. Accurate Information: You warrant that all information provided by you during the booking process, including but not limited to your name, passport details, date of birth, contact information, travel preferences, and payment details, is accurate, complete, and up-to-date. You are solely responsible for any consequences arising from the provision of inaccurate or incomplete information. Any costs incurred by Allison Travels or third-party providers due to incorrect information will be your responsibility.

2.2. Third-Party Service Providers: Allison Travels acts as an intermediary between you and various third-party service providers, such as airlines, hotels, tour operators, transportation companies, and visa processing agencies. Your bookings are subject to the terms and conditions, cancellation policies, and other regulations imposed by these third-party providers, which you are responsible for reviewing and understanding. Allison Travels is not responsible for the acts or omissions of these third-party providers.

2.3. Booking Confirmation and Payment: A booking is considered confirmed only upon:

  • Your explicit agreement to the final itinerary and pricing.
  • Receipt of full payment or a specified deposit as required for the booking.
  • Issuance of confirmation documents, such as flight tickets, hotel vouchers, or booking confirmations.

Allison Travels reserves the right to cancel any booking if full payment is not received within the stipulated timeframe. We accept various payment methods as specified on our website or communicated to you. You authorize us to charge the total amount, including all applicable taxes, fees, and surcharges, to your chosen payment method.

2.4. Currency: All prices are generally quoted in Indian Rupees (INR) unless otherwise specified. Currency conversion rates are subject to fluctuation and are beyond our control.

3. Cancellation, Refunds, and Amendments

3.1. Cancellation by You:

  • Cancellations initiated by you are subject to the cancellation policies of the respective third-party service providers (e.g., airlines, hotels). These policies vary and may include non-refundable components.
  • Allison Travels may also levy its own cancellation service fees, which will be communicated to you at the time of booking or cancellation.
  • To initiate a cancellation, you must notify Allison Travels in writing (email is preferred). The date of receipt of your written cancellation request will determine the applicable cancellation charges.

3.2. Refund Policy:

  • Refunds, if applicable, are subject to the policies of the third-party service providers. Allison Travels will process refunds only after receiving the refund amount from the respective provider.
  • Refund processing times may vary depending on the provider and payment method, typically taking up to 45 business days from the date the refund is approved by the third-party provider.
  • Refunds will be processed via the original payment method where feasible.
  • Certain bookings, including but not limited to promotional offers, discounted fares, and last-minute deals, may be entirely non-refundable. This will be clearly indicated at the time of booking.

3.3. Amendments to Bookings: Requests for amendments to confirmed bookings (e.g., date changes, passenger name changes) are subject to the availability and policies of the third-party service providers and may incur additional charges. Allison Travels will endeavor to facilitate such amendments but cannot guarantee their feasibility.

3.4. Cancellation or Changes by Third-Party Providers: In the event that a third-party provider cancels or changes your booking (e.g., flight cancellation, hotel overbooking), Allison Travels will make reasonable efforts to assist you in finding alternative arrangements or obtaining a refund from the provider, subject to their policies. However, Allison Travels is not liable for any losses, damages, or expenses incurred by you due to such cancellations or changes by third-party providers.

3.5. Force Majeure: Allison Travels shall not be liable for any failure to perform its obligations under these Terms due to events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government regulations, travel advisories, civil unrest, strikes, terrorism, war, or other force majeure events. In such circumstances, while we will endeavor to assist you, refunds will be subject to the policies of the third-party providers. Allison Travels' service fees for the affected booking may not be refundable.

4. Disclaimer of Warranties and Limitation of Liability

4.1. "As Is" Service: Our services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the availability, reliability, accuracy, or suitability of our services or the services of third-party providers.

4.2. No Guarantees: Allison Travels does not guarantee uninterrupted access to the services of third-party providers or the successful outcome of visa applications. We are not responsible for delays, changes, or disruptions caused by third-party providers, including airlines, hotels, and visa authorities.

4.3. Information Accuracy: While we strive to ensure the accuracy of information on our website and in our communications, errors and omissions may occur. We are not liable for any inaccuracies, errors, or omissions in the information provided. It is your responsibility to verify critical information with the relevant third-party providers.

4.4. Limitation of Liability: To the maximum extent permitted by applicable Indian law, the aggregate liability of Allison Travels for any claims arising out of or in connection with these Terms or our services, whether in contract, tort (including negligence), or otherwise, shall be limited to the total amount paid by you to Allison Travels for the specific booking giving rise to the claim.

4.5. Exclusion of Consequential Damages: In no event shall Allison Travels be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of opportunity, loss of enjoyment, or emotional distress, arising out of or in connection with your use of our services or these Terms, even if we have been advised of the possibility of such damages.

5. Customer Responsibilities and Conduct

5.1. Compliance with Laws and Regulations: You are solely responsible for ensuring that you comply with all applicable laws, regulations, and travel advisories of the countries you are traveling to, including but not limited to visa requirements, health regulations, customs rules, and security procedures.

5.2. Travel Documents: It is your responsibility to ensure that you possess valid passports, visas, and other necessary travel documents. Allison Travels is not responsible for any issues arising from your failure to possess valid travel documents.

5.3. Health and Safety: You are responsible for ensuring you are medically fit to travel and for taking necessary health precautions, including vaccinations. We recommend obtaining appropriate travel insurance that covers medical emergencies.

5.4. Respectful Conduct: You agree to conduct yourself responsibly and respectfully towards Allison Travels' staff and the staff of third-party providers. We reserve the right to refuse service to any customer exhibiting abusive, threatening, or disruptive behavior.

5.5. Fraudulent Activities: You are strictly prohibited from engaging in any fraudulent activities, including but not limited to:

  • Providing false or misleading information during the booking process.
  • Using stolen or unauthorized credit cards or payment methods.
  • Attempting to make bookings with no intention of payment.
  • Tampering with booking confirmations or travel documents.
  • Any other activity deemed fraudulent under applicable Indian law, including the Indian Penal Code, 1860, and the Information Technology Act, 2000.

5.6. Misbehavior: Any form of customer misbehavior that negatively impacts Allison Travels' operations, reputation, or other customers is strictly prohibited. This includes, but is not limited to:

  • Verbal abuse, harassment, or intimidation of staff.
  • Making unreasonable or excessive demands.
  • Filing frivolous or malicious complaints.
  • Defamation or disparagement of Allison Travels on public platforms.

6. Consequences of Fraud and Customer Misbehavior

6.1. Fraudulent Activities: If Allison Travels suspects or detects any fraudulent activity, we reserve the right to:

  • Cancel your bookings without notice and without any liability for refunds or compensation.
  • Report the incident to the relevant law enforcement authorities in accordance with Indian law.
  • Initiate legal proceedings to recover any losses or damages incurred by Allison Travels.
  • Share information about the fraudulent activity with third-party providers and other relevant entities.

6.2. Customer Misbehavior: In cases of customer misbehavior, Allison Travels reserves the right to:

  • Issue a formal warning.
  • Refuse to provide future services.
  • Cancel ongoing bookings without refund if the misbehavior significantly disrupts services or affects other customers.
  • Take legal action to seek damages or injunctive relief to protect our business and reputation.

7. Intellectual Property

7.1. Ownership: All content on our website, including but not limited to text, graphics, logos, images, videos, and software, is the intellectual property of Allison Travels or its licensors and is protected by copyright, trademark, and other intellectual property laws in India.

7.2. Limited License: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website and its content for your personal, non-commercial use in connection with booking travel services.

7.3. Prohibited Use: You may not reproduce, modify, distribute, display, perform, or create derivative works of any of our website content without our prior written consent. You may not use any meta tags or other hidden text utilizing Allison Travels' name or trademarks without our express written consent.

7.4. Third-Party Resources: Where our website utilizes third-party resources (e.g., images, APIs), your use of those resources is also subject to the terms and licenses of those third parties. You must obtain permission directly from the respective rights holders for any reuse that goes beyond fair use or the scope of our license.

8. Privacy Policy

Your privacy is important to us. Our collection, use, and disclosure of your personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy [link to your privacy policy]. We comply with the applicable data protection laws in India, including the Information Technology Act, 2000, and any subsequent amendments or related regulations.

9. Complaints and Dispute Resolution

9.1. Contacting Us: If you have any complaints or disputes regarding our services, please contact us promptly using the following details:

Allison Travels Pvt Ltd Poriyath House - First Floor, Junior Janatha Road, 682019, Kochi, Kerala, India Email: travel-desk@allisontravels.net Phone: +91 73565 84566 Contact Person: Anila Jose

9.2. Dispute Resolution: Any disputes arising out of or in connection with these Terms or our services shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law principles. The courts located in Kochi, Kerala, India, shall have exclusive jurisdiction over any such disputes.

10. Age Restrictions

10.1. Eligibility: You must be at least 18 years of age to use our services and enter into a binding contract with us. By using our services, you represent and warrant that you are at least 18 years old.

10.2. Bookings for Minors: Bookings for individuals under the age of 18 must be made by a parent or legal guardian who agrees to these Terms and assumes full responsibility for the minor's conduct and compliance with these Terms. We may require documented proof of parental or guardian consent for bookings involving minors.

11. Amendments to Terms

Allison Travels reserves the right to modify or update these Terms at any time without prior notice. The updated Terms will be effective upon posting on our website. Your continued use of our services after the posting of revised Terms constitutes your acceptance of the changes. We encourage you to review these Terms periodically for any updates. Significant changes will be communicated via email to the address you have provided.

12. General Provisions

12.1. Entire Agreement: These Terms, together with our Privacy Policy and any other applicable terms and conditions provided to you, constitute the entire agreement between you and Allison Travels regarding your use of our services and supersede all prior or contemporaneous communications and proposals, whether oral or written.

12.2. Severability: If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of these Terms shall remain in full force and effect. The invalid or unenforceable provision shall be deemed replaced by a valid and enforceable provision that most closely reflects the original intention of the parties.

12.3. Waiver: No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

12.4. Assignment: You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without your consent.

13. Contact Information

If you have any questions about these Terms of Service, please contact us:

Allison Travels Pvt Ltd

Poriyath House - First Floor, Junior Janatha Road, 682019, Kochi, Kerala, India

Email: travel-desk@allisontravels.net

Phone: +91 73565 84566